Such a nerd…
Me, that is… I had a great time listening to Jeff Bezos talk about customer service… I saw it posted over at The Mystery and the Magic. Jeff Bezos is the founder of Amazon.com, and he essentially gives away some business advice over the course of an 8 minute video.
He talks about the most important things he knows, like obsessing over customers, inventing on the behalf of customers and how it informs their culture at Amazon, and also… he uses a flip chart. Is there a slight irony in the founder of a huge technology company using a flip chart? Perhaps. But, flip charts are innovative too… it takes very little time to alter your presentation… just discard the existing page and create a new one.
Anyway, highly recommended. It’s a good little learning experience.
